Privacy policy

Last updated: Pending: publish date

Who we are

Maple Solutions (“Maple”, “we”, “us”) provides vehicle care subscriptions and roadside assistance to residents of the housing societies we serve. Registered office: #68, Dimension Tower, 46th Cross, 8th Block, Jayanagar, Bengaluru 560070.

Legal entity name and GSTIN: Pending: client to supply

What we collect

You give us

Account details: mobile number (used to sign in with a one-time password), your name and, optionally, your email address.
Society: the housing society you live in, so we can show the right plans, prices and wash window.
Vehicle details: registration number, vehicle type, make and model, and any vehicle or parking photo and parking notes you choose to add.
Support requests: the subject, message and any image you attach to a ticket.
Ratings: the stars and any note you give a finished job.

Created when we serve you

Service records: subscriptions, washes and requests, their status and times, and the staff member who did the job.
Service photos: before and after photos of your vehicle taken by our staff, or a photo of the empty parking spot when the vehicle was not there.
Job location: where the staff member’s phone was when they started, photographed and finished the job at your vehicle, to confirm the work was done there. We do not track staff outside these steps.
Payment records: amounts, order and payment references, and GST invoices. Card, UPI and bank details are handled by our payment partner, Razorpay; we never see or store them.
Device and technical data: a push-notification token for your device, sign-in times, and technical logs used to keep the service secure and working.

How we use it

To sign you in and keep your account secure.
To put your vehicle on your society’s roster and let our staff pick and complete the wash or request.
To show you who did your job: the staff member’s first name and photo.
To check the quality of our work: your rating counts for the staff member who did the job. They see the stars and your note, not your name.
To take payments, issue GST invoices and reconcile every payment.
To send service updates and reminders (for example, when a wash is completed).
To handle support tickets and damage reports, using service photos as the record.
To meet our legal, tax and accounting obligations.

We do not sell your personal data. Marketing messages: Pending: client to confirm whether any are sent, and the opt-out

Our staff: staff see the vehicle, registration and parking details of the cars and requests they can pick in your society, and the staff member who takes your job sees what is needed to do it.
Razorpay: to process payments.
Google Firebase: to send the sign-in one-time password and push notifications.
Vercel: to host our website, apps and servers.
Supabase: to run our database and store files, such as service photos, privately, in its Mumbai (India) region.
Authorities: when the law requires it.

How long we keep it

Service photos, and the location saved with each photo: 90 days after the job is completed.
Job location saved with each job step: kept with the security and audit logs (1 year).
Invoices and payment records: 7 years, as required for tax and accounting.
Support tickets: 1 year.
Ratings: while the job record is kept. If you delete your account, your notes are removed and only the stars stay, with no link to you.
Security and audit logs: 1 year.

After these periods, data is deleted or anonymised automatically. Account details are kept while your account is active; see Delete your account.

Security

Data is encrypted in transit. Photos and files are stored privately and shared only through short-lived links. Access inside Maple is limited by role: customers see only their own data, and staff see only today’s cars and open requests they can pick, and the jobs they took.

Your choices and rights

View and update your profile and vehicles in the app at any time.
Turn off push notifications in your phone’s settings.
Ask for a copy of your data, a correction, or deletion by contacting us (details below).
Request account deletion: see Delete your account.

Grievance officer

If you have a concern about how your data is handled, contact our grievance officer: Pending: name, email and response time (DPDP Act 2023)

Until then, write to mapsol42@gmail.com or call +91 73385 96969.

Changes to this policy

If we make material changes, we will update the date above and let you know in the app.