Maple SolutionsAt a glance
| Situation | Policy |
|---|---|
| Cancel a subscription before it renews | Pending: client to decide |
| Cancel a subscription part-way through a paid period | Pending: client to decide: pro-rata, fee or none |
| Unused prepaid advance months | Pending: client to decide |
| Cancel a paid roadside or on-demand request before a staff member is assigned | Pending: client to decide |
| Cancel after a staff member is assigned or on the way | Pending: client to decide |
| A wash is missed because of us | Pending: client to decide: make-up visit or credit |
| Service not completed because of damage we caused | Handled under our Service assurance policy. |
Payment problems
Money debited but not confirmed in the app? Wait a few minutes, as confirmation comes directly from our payment partner, Razorpay. If it still doesn’t show, raise a support ticket or contact us with the Razorpay payment ID from your SMS or bank statement. We check every payment against Razorpay’s records.
Charged twice for the same order? Contact us and the duplicate payment will be refunded in full.
How to request a cancellation or refund
- In the app: raise a support ticket from your profile.
- By phone: +91 73385 96969
- By email: mapsol42@gmail.com, from your registered email or with your registered mobile number.
We aim to give a first response within 24 business hours.
How refunds are paid
Approved refunds go back to your original payment method through Razorpay. Time for the money to reach your account: Pending: client to confirm, typically set by the bank